Have Questions?

TECHNICAL

HOW DO I CHANGE THE NIB?

Our pen is using a screw-in mechanism so changing the nib is simply by twisting it a bit and then pulling it. Please see a review page video (click here) to see it in action.

WHAT INK SHOULD I USE?

The medium nib for regular writing should take any fountain pen ink in the market.

For the flex nib, please use the compatible ink for a better writing experience. Read more here: The Best Ink For The Flex Nib

WHAT PAPER SHOULD I USE?

Generally, you can use any paper you like to write with your fountain pen. However, you probably don't want to use low quality papers that make your writing smear (e.g. regular printing paper).

Here is our paper recommendation: The Best Paper For Lettering and Calligraphy

HOW TO TAKE CARE OF MY FOUNTAIN PEN?

Like any well-tuned machine, fountain pens need periodic cleaning to keep them performing their best. This short article will cover the basics of fountain pen cleaning: Fountain Pen Care Instruction

SHIPPING & DELIVERY

WHERE WILL ORDERS BE SHIPPED FROM?

USA orders will be shipped from our warehouse in California when it's in stock.

For other countries, your orders will be shipped from the closest fulfillment center to your location.

HOW LONG IS THE ORDER PROCESSING PERIOD?

Once payment has been completed, orders typically take 1-2 working days to process before shipment. Please allow another 1-2 days for the delivery tracking to be updated from the courier company.

HOW LONG IS THE SHIPPING TIME?

Below is the average delivery time in the past 30 days.

United States: 3-8 days

United Kingdom: 7-15 days

Germany: 6-14 days

Belgium: 7-18 days

France: 6-12 days

Italy: 10-15 days

Spain: 10-15 days

Australia: 13-20 days

Canada: 12-20 days

Netherlands: 12-15 days

Others: please contact us

The tracking code will be provided so that you can check the status & location of your order on our website.

Please allow additional 1-2 weeks during holidays or special events (Cyber Monday, Black Friday, Christmas, New Years, etc).

You don't receive your order? You are fully protected! 100% Money Back Guarantee. If after 45 days you still haven't received your order, please contact us.

DO YOU SHIP TO MY COUNTRY?

We offer a trackable shipping Worldwide. It doesn't matter where you live, we can send the packet to your place.

DO YOU SHIP TO P.O. BOX?

We can ship to P.O. Box. However, we cannot provide a guarantee for orders ship to P.O. Box. It's the best to ship the parcel to the residential address where there's someone to receive and sign for the delivery.

WHAT IF I AM NOT HOME DURING THE DELIVERY?

Anyone at home can receive the package on your behalf. In the scenario where no one is at home to receive the package, most of the time the postman will leave a collection slip and you will have to proceed to the post office to collect your package.

ORDERS & PAYMENTS

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

We accept Visa, MasterCard, American Express and PayPal via our two payments gateways PayPal and Stripe. PayPal & Stripe are the most secure payment gateways available in the market.

MY CREDIT/DEBIT CARD GOT REJECTED. HOW CAN I PAY FOR MY ORDER?

Some Debit/Credit Cards may not work using our Credit Card processor, so using PayPal is the best solution.
You DO NOT need to create a PayPal account.

WHAT I HAVE NOT RECEIVED ANY CONFIRMATION DETAILS?

This usually happens due to an incorrect email. Do make sure that your email is indeed correct when you place an order. Do kindly check your spam folder as well to see if your confirmation email was sent there.

If you find it in your spam/junk folder, please move it to your inbox so that you receive future notification from us.

HOW SAFE IS MY PERSONAL INFORMATION?

Executive Vibe proudly adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology & processed with the highest security payment gateway by Stripe or PayPal. We do not store credit card information on our website.

WHY AM I RECEIVING MULTIPLE TRACKING NUMBERS?

If you order more than 1 item, it is possible that they are located in a different fulfillment center. You will receive your parcel separately.

RETURNS & CANCELLATIONS

CAN I CANCEL MY ORDER?

We only allow order cancellation within 24 hours after you have made payment. We will provide full refund if you cancel your order within 24 hours. Please understand that once we have sent out your order to the postal company, we are no longer able to cancel your order. Do drop us an email should you want to proceed with cancellation.

I'D LIKE TO RETURN AN ITEM. WHAT'S THE PROCEDURE?

If you are not 100% happy or satisfied for any reason after receiving our products, we give you 45 days after purchase date to get a refund, exchange or store credits.

Please see our Returns & Refunds policy page for more information.